How Account Deletion Works

In accordance with the Kenya Data Protection Act 2019 and mobile application platform guidelines, you have the right to request the complete deletion of your account and associated personal data. Upon administrative verification, your account profile, review interactions, venue enquiries, and preferences will be permanently wiped.

1
Submit Request
Provide your registered name and phone number used in the app.
2
Account Verification
Our privacy team matches your profile with our records.
3
Permanent Erasure
Your profile and data are permanently purged within 30 days.

Account Holder Information

Fields marked with * are required to identify and verify your account.

The name displayed on your OUT user profile.
The mobile phone number registered with your account.
Where we can send confirmation of account erasure.

What Happens After You Submit?

  • Verification Period: Our data protection team will verify ownership of the phone number and account records.
  • Scope of Erasure: All personal profile fields, ratings, direct venue enquiry messages, and app activity logs will be purged. Financial records required for tax/audit compliance may be pseudonymized and retained solely as mandated by law.
  • Irreversible Action: Once finalized, your account cannot be recovered. If you wish to use OUT in the future, you will need to register as a new member.
  • Direct Inquiries: Questions regarding pending requests can be emailed to privacy@out.co.ke.